Couldn't find the answer you needed?
Get in touch with our friendly customer care team.

Phone service is available Weekdays
9:00AM - 4:00PM AEST

Back to TULIO Website

TULIO Fashion

The most common reason for this is if your email is with Bigpond. Unfortunately they have currently blocked our emails.&#xA0; Please visit the link below for further instructions on how to fix the issue.&#xA0; <a href="%3Ca%20data-fr-linked=">https://tulio.com.au/pages/a-note-for-our-bigpond-email-users-add-tulio-as-a-safe-email-address</a>

The most common reason for this is if your email is with Bigpond. Unfortunately they have currently blocked our emails. Please visit the link below for further instructions on how to fix the issue. https://tulio.com.au/pages/a-note-for-our-bigpond-em

I'm not receiving your emails?

Account and Emails

How much does shipping cost?

How long will it take to receive my order?

Do you ship internationally?

Shipping

Returning an Item

Can I exchange something?

How long will it take to process my refund?

Returns and Exchanges

How do I apply a discount to my order?

Store Credits, Gift Cards and Discounts

Received a faulty or incorrect item!

I just bought an item and now it's on sale?

Can I cancel or change my order?

I'm unsure about sizing, can you help?

Order Help

Can I visit the warehouse?

Do you have a store?

Store and Warehouse

I'm not receiving your emails?Updated a year ago