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Order Help

Received a faulty or incorrect item!

Oh no! Please contact us ASAP. Either email [email protected] or call 07 3265 7245 between 10am and 4pm, Monday to Friday. We take care to ensure that all our items are thoroughly inspected before being sent out to you. In the rare event t

I just bought an item and now it's on sale?

We know how frustrating this can be, so we offer a price guarantee. If you have purchased something and we mark it down in your size within 3 weeks of purchase date, just get in touch with us and let us know. We will happily give you a store credit f

Can I cancel or change my order?

This will depend on how long ago you placed your order.Please contact as soon as possible and if we have not yet shipped your order, we may still be able to cancel your order or make certain changes to your order. Either email [email protected]

I'm unsure about sizing, can you help?

Visit this page of our website for some great information on sizing!. https://tulio.com.au/pages/size-guide. If you're still stuck, feel free to get in touch!